Privacy Policy
Three O Five LLC d/b/a OTRSI · Privacy Policy
Short version: we collect only what we need to fix your problem and bill you. We don't sell your data, we don't use your files to train AI, and raw files are deleted after 30 days.
1. Who is responsible
Three O Five LLC d/b/a OTRSI (Over The Road SI). Over The Road SI (OTRSI) is a trade name of Three O Five LLC (Alabama). A US company based in Alabama. Privacy questions and requests: the support form (choose "Privacy request") or [email protected].
2. What we collect
| What | Examples | Why |
|---|---|---|
| Contact details | Your name, work email, company name | To deliver fixes, send receipts, and reply to support requests |
| Files and messages you send | EDI files, 997s, broker error emails, screenshots, support messages | To diagnose and fix the issue you paid for |
| Payment records | What you bought, amounts, dates, and the last 4 digits and brand of your card (from Stripe) | Billing, refunds, taxes, and fraud prevention. Stripe handles your card number; we never see it in full. |
| Basic technical data | IP address, browser type, and time of request, in server logs | Security and abuse prevention |
The free checker runs in your browser. What you paste into it isn't uploaded to us unless you go on to buy a fix, which sends it along with your ticket. The site stores your last checker result in your own browser (local storage) so the checkout page can show it. We don't use advertising cookies or third-party trackers.
EDI files often contain other people's information, such as consignee names, addresses, and contacts. You can turn on redaction, which masks rates, street addresses, and contact details before analysis. Please don't send health information, full card or bank numbers, or government ID numbers.
3. How we use it
- To deliver what you bought, answer support requests, and send transactional email (receipts, fix delivery, account notices).
- To keep the service secure and to meet legal, tax, and accounting obligations.
- We send marketing email only if you opt in, and every marketing email has an unsubscribe link.
We do not sell or rent personal information, and we do not use your files to train AI models. Help pages on this site use made-up examples, never customer data.
4. Who processes it for us
We share data only with providers that help us run the service, and only as needed for the job:
| Provider | What they do for us | Their privacy policy |
|---|---|---|
| Stripe | Card payments, subscriptions, refunds, receipts | https://stripe.com/privacy |
| Render | Website and application hosting, file storage | https://render.com/privacy |
| Cloudflare | Domain, DNS, and inbound email routing | https://www.cloudflare.com/privacypolicy/ |
| Postmark (ActiveCampaign) | Sending transactional email (receipts, fix delivery, support replies) | https://postmarkapp.com/privacy-policy |
| xAI | AI processing of redacted submissions to write fixes | https://x.ai/legal/privacy-policy |
We may also disclose information if the law requires it, to protect our rights or someone's safety, or as part of a sale or reorganization of the business (the new owner would be bound by this policy). If you're referred to an independent expert for hands-on work, we share your brief with them only after you approve it.
5. How long we keep it
- Raw files you upload: deleted automatically 30 days after upload, or sooner if you ask.
- Fix reports: kept 12 months so you can view them again, then deleted, or sooner if you ask.
- Payment and tax records: kept as long as tax and accounting law requires.
- Support messages: kept 24 months, then deleted.
- Server logs: kept up to 30 days.
6. Security
We encrypt data in transit (HTTPS), limit access to the people and systems that need it, protect admin accounts with two-factor authentication, and keep file contents out of logs. No system is perfectly secure. If a breach affects your personal information, we'll notify you as required by law, including Alabama's Data Breach Notification Act of 2018 (Ala. Code § 8-38-1 et seq.).
7. Your choices
You can ask to see, correct, export, or delete your information through the support form. We'll answer within 30 days. We'll still keep records the law requires us to keep, such as payment records. You can cancel plans at any time.
8. Children
This is a business service. It isn't directed to anyone under 18, and we don't knowingly collect children's information.
9. Changes
When we change this policy, we update the date at the top. If a change is material, we email active customers before it takes effect.